Onsite Software Engineer

US10 Revvity Health Sciences, Inc.; United States; On-site; USD 86,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity is seeking an Onsite Software Engineer to diagnose and resolve software issues for Diagnostics Software Services applications. The role involves extensive customer interaction and adherence to quality processes; the position is onsite in Austin, TX with travel to Ohio for onboarding and training.

You will configure software, document work, and provide training to team members and customers. Requirements include a Technical Associate degree or equivalent experience and at least two years

Qualifications

• Technical Associate degree or commensurate experience.
• Minimum of 2 years configuring software.
• Technical experience with writing and executing SQL statements.

Responsibilities

• Troubleshoot, resolve, and document software issues for DSS applications.
• Classify and complete support cases according to the Quality Management System.
• Document all work and maintain risk-aware changes.
• Collaborate with the team as primary technical resource for support and investigations.
• Train team members and customers on software packages.
• Adapt quickly to changing business needs and take ownership.

Skills

SQL

Troubleshooting

Customer support

Documentation

Education

Technical Associate degree

Tools

Case management system

Job description

Job TitleOnsite Software Engineer Location(s)Customer Site - TX

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity

Job Summary

Delivers expert technical assistance to customers by diagnosing and resolving reported software issues for Diagnostics Software Services (DSS) applications. Conducts thorough complaint investigations, implements appropriate escalation procedures when necessary, and maintains comprehensive documentation throughout the support process. Participates in software configuration activities as required. Consistently meets or exceeds standards for customer satisfaction, quality, and operational efficiency. Extensive team and customer interaction is required and the abilities to act professionally and swiftly to address customer concerns are imperative. Please Note: This is a customer-funded position. Continued employment is contingent upon the availability of customer funding.

Working Conditions

The position will be onsite 5 days a week in Austin, Texas. This position requires travel to Ohio as needed for onboarding and recurring training purposes. General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.

Key Responsibilities

Support software applications to provide proper case handling according to the Quality Management System. Create appropriate documentation for all work performed. This includes, but is not limited to:

• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.

Basic Qualifications

• Technical Associate degree or commensurate experience.
• Minimum of 2 years of configuring software.
• Technical experience with writing and executing SQL statements.

Preferred Qualifications

• Customer support experience using a case management system and troubleshooting technical issues.
• Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
• The ability to work independently as well as in a team environment.

Salary

The base salary range for this full-time position is $86,000.00 - $100,000.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed.

Equal Opportunity Statement

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact [e-mail].

Company Overview (Repetition)

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity