Desktop Support Technician - On-Site IT Helpdesk (Mon-Fri)

Merakey; Marble Hall (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan (pre-tax and Roth)

DailyPay

Well-being platform

Care.com backup care

Employee Assistance Program (EAP)

Tuition reimbursement

Employee discounts

Pryor Online Learning

Job summary

Merakey is seeking a Desktop Support Technician to join our IT Support Services team in Lafayette Hill, PA. This role provides hands-on 2nd level IT support for end-user assets, resolving tickets, and ensuring customer satisfaction and continuous service delivery.

The position is on-site, with a Monday–Friday 8:00am–4:00pm shift. The compensation is $26.25 per hour, reflecting a solid foundation in desktop and endpoint support.

Qualifications

• Bachelor's degree in CS/CE or equivalent work experience.
• Minimum of 2 years supporting, imaging, and deploying PCs in an enterprise environment.
• Hands-on experience troubleshooting, configuring, and repairing computer hardware.
• Working knowledge of Windows, Microsoft Office, and basic network connectivity.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently, collaborate with others, and learn new technologies.
• Valid driver's license.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues.
• Install, configure, repair, and deploy desktops, laptops, tablets, printers, and other IT equipment.
• Image and prepare computers for new employees and equipment replacements.
• Provide technical assistance to employees in person, remotely, and over the phone.
• Respond to and resolve IT support tickets, documenting issues and solutions.
• Support Windows operating systems, Microsoft Office, Outlook, and related applications.
• Assist with network connectivity, VPN access, and other technical issues.
• Maintain accurate hardware and software inventory records.
• Work with internal IT teams and vendors to resolve more complex technical problems.
• Provide clear, friendly technical guidance to employees with varying levels of technology experience.
• Travel to Merakey program locations as needed to provide on-site technical support.

Skills

Problem solving

Communication

Customer service

Independent work

Education

Bachelor's degree in Computer Science or Computer Engineering

Equivalent work experience

Tools

Active Directory

VPN

IT ticketing systems

Job description

Merakey is seeking a Desktop Support Technician to join our IT Support Services team in Lafayette Hill, PA. This role provides hands-on 2nd level IT support for end-user assets, resolving tickets, and ensuring customer satisfaction and continuous service delivery.

The position is on-site, with a Monday–Friday 8:00am–4:00pm shift. The compensation is $26.25 per hour, reflecting a solid foundation in desktop and endpoint support.