Desktop Support Pro - IT Helpdesk Tier 1

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 54,000 - 66,000; Full time

Job summary

The City of Philadelphia is seeking a Desktop Support Technician to provide basic and 1st level IT support to customers, including setup and troubleshooting of desktops, laptops, printers, and related peripherals.

Ideal candidates will have PC hardware knowledge, A+ certification, and at least 2 years of desktop support experience, plus a valid Pennsylvania driver’s license. Some MS Office and Microsoft 365 troubleshooting skills are required.

Qualifications

• Knowledge of PC hardware and A+ certification.
• Minimum 2-years’ experience in a Desktop Support organization.
• Microsoft Certified Professional (Windows 7) or an associate degree in Information Technology can substitute for any of the above experience.
• Must have a valid PA Driver’s License and the ability to lift 50 lbs.

Responsibilities

• Provide basic and 1st level IT support to customers.
• Install, configure, and maintain desktops, laptops, monitors, printers, docking stations, and other IT equipment.
• Assist users with password resets and MFA issues.
• Troubleshoot Microsoft 365 apps (Outlook, Teams, Word, Excel, OneDrive).
• Provide support for remote and on-site employees as needed.

Skills

PC hardware knowledge

A+ certified

Customer service

Problem solving

Education

Associate degree in Information Technology

Tools

MS Windows

MS Office

Mainframe

SQL

Linux

Eclipse

AirWatch

Job description

The City of Philadelphia is seeking a Desktop Support Technician to provide basic and 1st level IT support to customers, including setup and troubleshooting of desktops, laptops, printers, and related peripherals.

Ideal candidates will have PC hardware knowledge, A+ certification, and at least 2 years of desktop support experience, plus a valid Pennsylvania driver’s license. Some MS Office and Microsoft 365 troubleshooting skills are required.