Hybrid IT Helpdesk Specialist – Frontline Support

Merakey; Marble Hall (PA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

DailyPay

Tuition reimbursement

Employee Assistance Program (EAP)

Well-being resources

Learning platform access

Job summary

Merakey in Lafayette Hill, Pennsylvania, is seeking an Information Technology Helpdesk professional for a Hybrid, full-time role. The schedule is Monday–Friday, 8:00am–4:00pm, with three days onsite and two days remote.

The position is frontline IT support, handling phone and email requests from Merakey staff, resolving issues or escalating as needed. Duties include creating and tracking tickets, guiding users, and supporting Microsoft 365 applications and peripherals.

Qualifications

• Exceptional customer service, communication, and remote support skills.
• Ability to make quick, accurate, and appropriate problem-solving decisions.
• Knowledge of call center telephony and technology.
• Experience supporting Outlook/MS Office and a variety of Wi-Fi-enabled devices.

Responsibilities

• Create, update, and maintain IT Service Management tickets with details and knowledge base.
• Monitor ticket status and provide updates through resolution.
• Respond to calls, emails, and chats using documented procedures and scripts to assess needs.
• Provide clear technical guidance and promote self-service solutions.
• Troubleshoot hardware, software, connectivity, and application issues; document workarounds.

Skills

Customer service

Communication

Remote support

Problem solving

Education

High school diploma or GED

Tools

Outlook

MS Office

Job description

Merakey in Lafayette Hill, Pennsylvania, is seeking an Information Technology Helpdesk professional for a Hybrid, full-time role. The schedule is Monday–Friday, 8:00am–4:00pm, with three days onsite and two days remote.

The position is frontline IT support, handling phone and email requests from Merakey staff, resolving issues or escalating as needed. Duties include creating and tracking tickets, guiding users, and supporting Microsoft 365 applications and peripherals.