Onsite Desktop Support Technician – Windows & Imaging

A3 Solutions, Inc.; Corinne (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

A3 Solutions, Inc. is seeking a Desktop Support Technician for a 100% onsite role in Utah. The position involves direct end-user interactions, problem-solving, and hands-on hardware setup and maintenance.

The candidate will perform imaging, software installations, and hardware replacements, while maintaining strict security and access controls. A strong emphasis on customer service and reliability is required.

Qualifications

• Experience supporting Windows OS and Microsoft Office in an enterprise environment.
• Strong end-user support and customer service skills.
• Ability to image, configure, and replace hardware.
• Onsite desktop and network support knowledge.

Responsibilities

• Provide 8-5, Monday-Friday, 100% onsite support.
• Troubleshoot and repair computer systems, hardware, and peripherals.
• Manage user accounts, rights, security, and groups.
• Install/re-install software packages and updates.
• Assist with imaging, recovery, and large IMACs as needed.
• Support WiFi and VPN connections; assist wireless devices.
• Deliver excellent customer service and user satisfaction.

Skills

Windows OS

Microsoft Office

End-user support

Hardware repair

Imaging

VPN/WiFi

Customer service

Tools

Imaging software

Job description

A3 Solutions, Inc. is seeking a Desktop Support Technician for a 100% onsite role in Utah. The position involves direct end-user interactions, problem-solving, and hands-on hardware setup and maintenance.

The candidate will perform imaging, software installations, and hardware replacements, while maintaining strict security and access controls. A strong emphasis on customer service and reliability is required.