Onsite Desktop Support Technician – TS/SCI

Markon

Chantilly (VA)

On-site

USD 130,000 - 160,000

Full time

4 days ago

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Job summary

Markon is seeking a Close Support Technician to provide hands-on desktop support, access administration, and issue resolution for users across IT hardware, software, and operating environments in Chantilly, Virginia.

The role requires TS/SCI clearance, a technical degree or equivalent experience, strong customer service, and the ability to lift up to 20 pounds; you will coordinate with technical teams to resolve complex IT requests.

Qualifications

Active TS/SCI clearance with FSP required.
Bachelor's or higher in a technical field or 5+ years experience with an associate degree.
No degree with 7+ years of relevant experience accepted.

Responsibilities

Provide timely desktop support, access administration, and issue resolution.
Respond onsite to troubleshoot IT service requests and technical issues.
Diagnose and resolve hardware, software, and performance issues on PCs and related devices.
Support multiple operating environments and standard software suites.
Coordinate with customers to understand IT requirements and ensure timely problem resolution.
Collaborate with technical teams and service providers for complex issues.
Provide user account and access administration services.
Setup, install, and configure desktop hardware and software.