Onsite Desktop Support Technician — Growth & Training

VSO Inc.; McKinney (TX); On-site; USD 23,000 - 34,000; Full time

Job summary

VSO Inc. in McKinney, Texas is seeking a Desktop Support professional to join our team on a government contract. You will provide workstation break-fix, PC imaging, moves, adds and changes, and printer help while maintaining uptime and customer satisfaction onsite.

Ideal candidates have prior desk support experience or are willing to train, with familiarity in ServiceNow, Bomgar, LapLink or Secure Disk Wipe. This role requires US citizenship, lifting up to 40 lbs, and onsite presence in McKinney.

Qualifications

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires.
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Skills

Desktop Support

PC Imaging

Change management

Incident management

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VSO Inc. in McKinney, Texas is seeking a Desktop Support professional to join our team on a government contract. You will provide workstation break-fix, PC imaging, moves, adds and changes, and printer help while maintaining uptime and customer satisfaction onsite.

Ideal candidates have prior desk support experience or are willing to train, with familiarity in ServiceNow, Bomgar, LapLink or Secure Disk Wipe. This role requires US citizenship, lifting up to 40 lbs, and onsite presence in McKinney.