Onsite Desktop Support Tech | MDM & Apple/iOS Expert

Beacon Technologies; Madison (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and dental premiums

Job summary

Beacon Technologies in Madison, WI seeks a Desktop Support Technician for an onsite role with potential for one remote day per week. The team supports government employee devices, including mobile devices and iPads, with a focus on customer service and precise record-keeping. Relocation is not allowed and up to 10% travel may be required. The role collaborates with CMDS and 12 colleagues to onboard/offboard devices.

Qualifications

• 3–5 years in Office software and IT support.
• 2+ years deploying Apple devices and iOS.
• 2+ years managing mobile devices with MDM.
• 2+ years in a customer-facing IT role.
• Nice to have Cherwell / Ivanti ticketing experience.

Responsibilities

• Mobile Device Support across staff devices.
• Support telecommunications and EHR devices used by staff.
• Configure, deploy and distribute mobile devices across multiple sites within the state.
• Provide user training and one-on-one support to staff.
• Inventory, asset management, and device sanitization.

Skills

Microsoft Office

Apple/iOS deployment

Mobile Device Management

Customer service IT

Cherwell / Ivanti ticketing

Tools

Workspace ONE

AirWatch

Cherwell

Ivanti

Job description

Beacon Technologies in Madison, WI seeks a Desktop Support Technician for an onsite role with potential for one remote day per week. The team supports government employee devices, including mobile devices and iPads, with a focus on customer service and precise record-keeping. Relocation is not allowed and up to 10% travel may be required. The role collaborates with CMDS and 12 colleagues to onboard/offboard devices.