Onsite Desktop Support Tech II - San Diego

Russell Tobin; San Diego (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Russell Tobin is seeking a Desktop Support Technician II for onsite work in San Diego, CA. This contract role lasts 6+ months with a pay rate of $25–$31.76 per hour.

You will provide 1st/2nd level support for Windows/macOS, manage tickets, and assist with device deployment and onboarding. The role requires 3+ years of experience or a Bachelor’s degree, expertise with Microsoft Office/Google Workspace, and familiarity with Exchange, Active Directory, and ITIL/Certs preferred.

Qualifications

• 3+ years of Service Desk or Desktop Support experience or a Bachelor’s degree.
• Experience supporting Windows 10/11 and macOS environments.
• Familiarity with iOS/Android devices, Microsoft Office, Google Workspace.
• Knowledge of networking basics, Exchange, and endpoint security tools.
• Experience with IT ticketing and documentation; ITIL or similar certs preferred.

Responsibilities

• Provide 1st and 2nd level desktop support for Windows and macOS workstations, hardware, software, peripherals, connectivity, printing, email, and remote access.
• Troubleshoot, repair, upgrade, image, deploy, and maintain laptops, desktops, mobile devices, and related software.
• Manage IT support tickets by logging, prioritizing, documenting, resolving, and escalating issues to appropriate technical teams.
• Support new-hire setups, terminations, relocations, asset and software inventory, hardware disposal, loaner programs, and automated software updates.
• Provide remote and walk-up technical support while maintaining knowledge-base documentation and delivering effective customer follow-up.

Skills

Windows support

macOS support

Hardware troubleshooting

Ticketing & documentation

Customer service

Education

Bachelor’s degree

Tools

ServiceNow

Zoom

Slack

Exchange

UEM/AirWatch

Microsoft Office

Google Workspace

Active Directory

Job description

Russell Tobin is seeking a Desktop Support Technician II for onsite work in San Diego, CA. This contract role lasts 6+ months with a pay rate of $25–$31.76 per hour.

You will provide 1st/2nd level support for Windows/macOS, manage tickets, and assist with device deployment and onboarding. The role requires 3+ years of experience or a Bachelor’s degree, expertise with Microsoft Office/Google Workspace, and familiarity with Exchange, Active Directory, and ITIL/Certs preferred.