Onsite Desktop Support Tech — End-User IT Expert

The Aspen Group; City of Syracuse (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental

Vision

401(k) with match

Job summary

Aspen Dental is seeking a Desktop Support Technician in East Syracuse, NY. The role provides in-person and remote user support, handles ServiceNow tickets, and ships hardware from IT shipping.

You’ll work with multiple IT teams to solve issues and maintain hardware inventory. Ideal candidates have an Associate degree in CS or related field, strong customer service, and experience with Windows, iOS, and Mac OS, plus familiarity with Active Directory, Intune, and SCCM.

Qualifications

• Associates Degree in Computer Science or commensurate experience required.
• Hands-on IT desktop support experience in enterprise environment preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide in-person and remote user assistance and ticket resolution in ServiceNow.
• Process IT requests for new hardware and shipments; manage inventory.
• Document issues and resolutions in knowledge base; collaborate cross-functionally.
• Assist with onboarding/offboarding and policy implementation as needed.
• Conduct daily/weekly inventory checks in line with asset management.

Skills

Customer service

Communication

Time management

Ticketing software

Hardware troubleshooting

Education

Associate degree in Computer Science or related field

Tools

ServiceNow

Bomgar

SnipeIT

Active Directory/Entra ID

Intune

SCCM

Remote access software

Job description

Aspen Dental is seeking a Desktop Support Technician in East Syracuse, NY. The role provides in-person and remote user support, handles ServiceNow tickets, and ships hardware from IT shipping.

You’ll work with multiple IT teams to solve issues and maintain hardware inventory. Ideal candidates have an Associate degree in CS or related field, strong customer service, and experience with Windows, iOS, and Mac OS, plus familiarity with Active Directory, Intune, and SCCM.