Hybrid Desktop Support Technician – Onsite & Remote Support

Aspen Dental; United States; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision insurance

401(k) with match

Job summary

The Aspen Group (TAG) in Chicago’s West Loop is seeking a Desktop Support Technician to deliver in-person and remote desktop support across Windows, macOS, and iOS devices. You will resolve ServiceNow tickets, image and deploy hardware, and collaborate with IT teams to keep systems running smoothly.

Join a growing onsite IT team offering a competitive hourly pay range and a comprehensive benefits package including PTO and health/dental/vision coverage.

Qualifications

• Associate Degree in Computer Science or commensurate experience.
• Hands-on, service-driven desktop support mindset.
• Willing to learn new technology and processes.
• Clear written and verbal communication skills.
• Experience with Windows, iOS, and Mac OS.
• Knowledge of Active Directory/Entra ID, Intune, and SCCM preferred.
• Experience in an enterprise desktop support role preferred.

Responsibilities

• Provide in-person and remote user assistance and ServiceNow ticket resolution for hardware and software IT issues.
• Process child tickets in ServiceNow within IT Shipping team.
• Collaborate with IT and other departments to solve cross-functional issues.
• Publish IT requests/tasks for new hardware in ServiceNow and ship devices.
• Deliver excellent customer service and guide requesting tech on best solutions or available inventory.
• Document technical issues and resolutions in the knowledge base.
• Interface with vendors for hardware issues or warranty needs.
• Assist with onboarding, offboarding, inventory, and shipment of equipment.
• Support projects and policy implementations as needed.
• Perform daily/weekly inventory checks to align with hardware counts in the ready room.

Skills

Desktop Support

ServiceNow

Active Directory

Intune

SCCM

Windows

macOS

iOS

Hardware Troubleshooting

Education

Associate Degree in Computer Science or related field

Tools

ServiceNow

Bomgar

SnipeIT

Job description

The Aspen Group (TAG) in Chicago’s West Loop is seeking a Desktop Support Technician to deliver in-person and remote desktop support across Windows, macOS, and iOS devices. You will resolve ServiceNow tickets, image and deploy hardware, and collaborate with IT teams to keep systems running smoothly.

Join a growing onsite IT team offering a competitive hourly pay range and a comprehensive benefits package including PTO and health/dental/vision coverage.