Onsite Desktop Support Specialist I – Windows & Mac

Mount Sinai Morningside; New York (NY); On-site; USD 37,000 - 58,000; Full time

Job summary

Mount Sinai Morningside is seeking a Desktop Support Specialist I to provide hands-on technical assistance for workplace technology, including hardware, software, and peripherals. This onsite role supports users across Mount Sinai campuses and remote sites, with a 9:00 AM to 5:00 PM schedule.

The ideal candidate will have strong customer service skills, experience with Windows and Mac operating systems, O365, Active Directory basics, and the ability to troubleshoot issues over the phone or desk

Qualifications

• Education or equivalent experience as described above.
• One year of full-time experience in computer repair, maintenance and installation.

Responsibilities

• Provides support to business area management and staff at the highest level of customer service for workplace technology services.
• Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
• Moves, adds and changes workstations.
• Provide support for Mount Sinai users at remote sites outside the campus.

Skills

Troubleshooting

Windows/macOS

O365

Mobile devices

TCP/IP

Active Directory

ITSM

Customer service

Communication

Education

Bachelor's degree in Information Technology or related area

High school diploma or GED + 3 years experience

Tools

ServiceNow

Job description

Mount Sinai Morningside is seeking a Desktop Support Specialist I to provide hands-on technical assistance for workplace technology, including hardware, software, and peripherals. This onsite role supports users across Mount Sinai campuses and remote sites, with a 9:00 AM to 5:00 PM schedule.

The ideal candidate will have strong customer service skills, experience with Windows and Mac operating systems, O365, Active Directory basics, and the ability to troubleshoot issues over the phone or desk