Desktop Support Technician I - Onsite IT Help

Mount Sinai Medical Center; New York (NY); On-site; USD 78,468,000 - 123,094,000; Full time

Job summary

Mount Sinai Health System is seeking a Desktop Support Specialist I to provide frontline technology support for end users in a demanding hospital environment. The role covers hardware, software, security, backups and ticketing, with opportunities to travel to off-site locations as needed.

The ideal candidate has a relevant IT degree or equivalent experience, strong customer service, and solid communication skills.

Qualifications

• Bachelor's degree in Information Technology or related area.
• Or a four-year high school diploma or GED with three years of related experience.
• At least one year of full-time experience in computer repair, maintenance and installation.
• Strong customer service and communication skills.

Responsibilities

• Provide high-level workplace technology support including networks, software, hardware, security, backups and troubleshooting.
• Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
• Move, add and change workstations across Mount Sinai locations and off-campus.
• Support Mount Sinai users at remote sites requiring local travel.
• Test new workplace technology packages and remote connectivity products for quality and standards.
• Resolve tangible problems and escalate to more senior staff when needed.
• Collaborate with end-users, coworkers and management to fulfill duties.
• Complete required training and any assigned tasks.
• Perform related duties as requested.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Multitasking

Professional demeanor

Education

Bachelor's degree in IT or related

High school diploma + 3 years related experience

Tools

ServiceNow

Active Directory

Job description

Mount Sinai Health System is seeking a Desktop Support Specialist I to provide frontline technology support for end users in a demanding hospital environment. The role covers hardware, software, security, backups and ticketing, with opportunities to travel to off-site locations as needed.

The ideal candidate has a relevant IT degree or equivalent experience, strong customer service, and solid communication skills.