Onsite Desktop Supervisor

Apex Placement & Consulting; Town of Ossining (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Apex Placement & Consulting seeks an Onsite Desktop Team Supervisor in Ossining, NY. This hands-on leadership role manages desktop support, mentors staff, and serves as escalation point for complex issues, ensuring high-quality user support.

You’ll lead projects, coordinate with IT teams, and oversee both on-site and remote employee support, including audiovisual and conferencing tech. Strong leadership and technical coaching are essential.

Qualifications

• Associate degree in Information Technology or equivalent experience.
• Local candidate available to commute to Ossining, NY.
• CompTIA A+ certification required.
• 5+ years of Help Desk/Desktop Support experience.
• 2+ years of supervisory or team leadership experience.
• Strong Windows and Apple desktop proficiency.
• Experience administering Microsoft 365, Intune, Entra ID, Azure, and VPN.
• Experience with audiovisual and conferencing technology.
• Excellent documentation and communication skills.
• Ability to prioritize multiple issues; weekend/on-call as required.

Responsibilities

• Supervise and support the day-to-day activities of the Desktop Support team.
• Mentor and coach team members to strengthen technical knowledge and troubleshooting capabilities.
• Serve as the primary escalation point for technical issues.
• Conduct annual performance evaluations and provide ongoing feedback.
• Help establish priorities and ensure requests are addressed efficiently.
• Communicate with IT leadership regarding ongoing issues, trends, priorities, and resolutions.

Skills

Desktop Support

Team Leadership

Troubleshooting

Documentation

Communication

Education

Associate degree in Information Technology

Tools

Microsoft 365

Intune

Entra ID

Azure

Active Directory

VPN

Job description

Lead the Team. Solve the Tough Problems. Elevate IT Support.

Apex Placement & Consulting has partnered with an established organization in Ossining, NY seeking an experienced Onsite Desktop Team Supervisor to lead its desktop support function.

This is a hands-on leadership opportunity for an IT professional who enjoys both solving complex technical problems and developing people. The Desktop Team Supervisor will oversee day-to-day desktop support operations, serve as an escalation point for the team, mentor and coach technical staff, and ensure employees receive responsive, high-quality technology support.

What’s in It for You?

• Direct-hire opportunity with an established organization
• Leadership role with the ability to develop and mentor an IT support team
• Hands‑on involvement with Microsoft 365, Intune, Entra ID, Azure, Active Directory, Windows, and Apple environments
• Opportunity to lead desktop support projects and process improvements
• Exposure to multiple areas of IT, including Infrastructure, Security, and Development
• A role that combines technical expertise, problem‑solving, project ownership, and people leadership

What You’ll Be Doing

• Supervise and support the day-to-day activities of the Desktop Support team
• Mentor and coach team members to strengthen their technical knowledge and troubleshooting capabilities
• Serve as the primary escalation point for technical issues and questions
• Conduct annual performance evaluations and provide ongoing feedback and development support
• Help establish priorities and ensure support requests and incidents are addressed efficiently
• Maintain strong communication with IT leadership regarding ongoing issues, trends, priorities, and resolutions

Desktop & User Support

• Provide advanced technical support for employees working onsite, at remote offices, and from home
• Troubleshoot and resolve moderate to highly complex desktop hardware, software, application, and connectivity issues
• Support both Windows and Apple environments
• Administer and support technologies including:
• Microsoft 365
• Active Directory
• VPN and remote connectivity solutions
• Troubleshoot issues involving viruses, hard drives, file repair, data encryption, applications, and related desktop technologies
• Track, document, and resolve incidents, service requests, and security‑related incidents
• Ensure resolutions are thoroughly and accurately documented for future reference
• Manage projects that fall within the Desktop Support team's area of responsibility
• Coordinate with Infrastructure, Security, Development, and other IT teams to resolve issues and support organizational initiatives
• Provide audiovisual support for presentations and Microsoft Teams meetings
• Set up and troubleshoot microphones, speakers, conferencing equipment, and related collaboration technology
• Work with outside technology vendors and consultants when necessary
• Ensure technology assets and equipment are properly assigned and tracked within the organization’s inventory management system

What We’re Looking For

• Associate degree in Information Technology required; equivalent combinations of education and relevant experience may be considered
• Must be local and available to commute to client delivery
• CompTIA A+ certification required
• 5+ years of Help Desk/Desktop Support experience
• 2+ years of supervisory or team leadership experience
• Strong technical proficiency supporting both Windows and Apple desktop environments
• Hands‑on experience administering and supporting Microsoft 365, Intune, Active Directory, Entra ID, Azure, and VPN connectivity
• Experience supporting audiovisual and conferencing technology
• Ability to independently troubleshoot and resolve moderately to highly complex technical problems
• Experience managing projects and coordinating with cross‑functional IT teams
• Strong documentation, organization, and communication skills
• Demonstrated ability to coach, mentor, and develop technical employees
• Ability to prioritize multiple issues and maintain a high level of customer service in a fast‑paced support environment
• Availability for weekend and on‑call support as required

Apex Placement & Consulting is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.