HCS Desktop Support Specialist - Raleigh, NC

UNC Health; North Carolina; On-site; USD 30,000 - 43,000; Full time

Job summary

UNC Health in Raleigh, NC is seeking an End User Support professional responsible for installation, configuration, management and support of desktops, laptops and peripherals across a multi‑platform network. You will ensure end‑users' productivity by solving problems and assisting with mainframe application options.

The role is full‑time, on‑site at UNC Rex in Raleigh, with a 40‑hour work week and hourly pay between $21.62 and $31.07.

Qualifications

• Associate degree or equivalent work experience in IT.
• Strong communication and teamwork abilities.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Assists in ensuring network security and user profiles; manages files and storage.
• Maintains desktop inventory and asset records; updates inventory system.
• Evaluates products for compatibility and ease of use with mainframe applications.
• Performs installation and configuration of hardware and software.
• Provides technical support and incident resolution; trains customers on system use; conducts desktop moves as needed.

Skills

Communication skills

Teamwork

Education

Associate's degree in CS/IS or related field

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Responsible for the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network. Ensures end-users' productivity by providing problem solution. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.

This position works onsite at UNC Rex in Raleigh, NC.

Responsibilities

• Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
• Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
• Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
• Performs installation and configuration of hardware and software applications.
• Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

Other Information

Other information:

Education Requirements

• Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• If an Associate's degree: No prior experience required.
• If a High School diploma or GED: Two (2) years of relevant experience.

Knowledge/Skills/and Abilities Requirements

• Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: ISD End User Support
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $21.62 - $31.07 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Raleigh
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.