Desktop Support Specialist

Insight Global; San Jose (CA); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Job summary

Insight Global in San Jose, CA is seeking a Desktop Support Specialist to provide hands-on technical support to employees, executives, and visitors in a fast-paced enterprise environment. You will troubleshoot Windows and macOS devices, diagnose Wi-Fi and network issues, and resolve end-user technology incidents with a focus on customer service.

You will use a ticketing system (ServiceNow preferred) to document, track, and resolve issues, and assist with device provisioning for new hires and

Qualifications

• 4+ years of desktop support in an enterprise environment.
• Strong customer service and interpersonal skills for executives and visitors in a fast-paced environment.
• Experience troubleshooting Windows and macOS devices.
• Networking fundamentals including DNS, TCP/IP, SSIDs, and Wi-Fi connectivity.
• Experience using a ticketing system to manage incidents and service requests.
• Device provisioning for new hires and offboarding.
• Ability to support conference room and collaboration technologies.
• Strong problem-solving and prioritization in a high-volume setting.

Responsibilities

• Provide hands-on technical support to employees, executives and visitors.
• Troubleshoot hardware, software and connectivity issues on Windows and macOS.
• Document, track and resolve incidents using a ticketing system (ServiceNow preferred).
• Assist with device provisioning for new hires and offboarding.
• Support conference room and collaboration technologies and in-person client interactions.

Skills

Customer service

Desktop support

Windows/macOS

Networking basics

ServiceNow

Device provisioning

Onboarding/offboarding

Executive support

Multi-tasking

Conf room tech

Tools

ServiceNow

JAMF

Job description

Exact compensation may vary based on several factors, including skills, experience, and education.

Position: Desktop Support Specialist

Location: Onsite in San Jose, CA

Duration: 6 months w/ ongoing extensions

Job Description

An employer is looking for a Desktop Support Specialist will provide hands-on technical support to employees, executives, and visitors within a fast-paced enterprise environment. This individual will serve as a frontline resource for resolving hardware, software, connectivity, and end-user technology issues while delivering exceptional customer service. Day-to-day responsibilities include troubleshooting Windows and macOS devices, diagnosing Wi-Fi and network connectivity issues, resolving application-related incidents, and supporting monitors, docking stations, and conference room technology. The specialist will also manage device provisioning activities for new hires and departing employees, leveraging established knowledge base documentation and support processes. Additionally, they will utilize a ticketing system, preferably ServiceNow, to document, track, and resolve technical issues while ensuring timely communication and resolution for end users. Success in this role requires strong technical troubleshooting capabilities, excellent interpersonal skills, and the ability to thrive in a customer-facing environment supporting both employees and executive leadership.

Required Skills & Experience

• 4+ years of experience providing desktop support in an enterprise environment
• Strong customer service and interpersonal skills with the ability to support executives, end users, and visitors in a fast-paced, high-touch environment
• Experience troubleshooting hardware, software, and connectivity issues across Windows and macOS systems
• Knowledge of networking fundamentals including DNS, TCP/IP, SSIDs, and Wi-Fi connectivity
• Experience utilizing a ticketing system to manage incidents and service requests
• Ability to troubleshoot laptops, monitors, docking stations, peripheral devices, and business applications
• Experience supporting user onboarding and offboarding activities, including device provisioning and account setup
• Experience diagnosing and resolving client-side technical issues in person
• Basic understanding of conference room and collaboration technologies
• Strong problem-solving skills with the ability to prioritize multiple support requests in a high-volume environment

Nice to Have Skills & Experience

• ServiceNow experience
• Experience with device provisioning and lifecycle management processes
• Experience supporting and troubleshooting JAMF environments
• Experience supporting mobile devices, including iOS and Android platforms
• Microsoft Certified Professional (MCP) certification
• CompTIA A+ certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.