Onsite Desktop Support Pro (ACS) - 12-Month Role

NTT DATA North America; New York (NY); On-site; USD 42,017 - 59,842; Full time

Job summary

A technology services company is seeking a Desktop Support ACS specialist for a 12-month onsite assignment in New York. The ideal candidate will have at least 2 years of desktop support experience and hold a CompTIA A+ certification. Responsibilities include troubleshooting hardware issues, performing maintenance, and ensuring customer satisfaction. Candidates should have a high school diploma and reliable transportation. This role offers a competitive hourly wage of $36.97.

Qualifications

• 2+ years of desktop or deskside experience.
• Reliable personal transportation required.
• Ability to lift up to 50 lbs.

Responsibilities

• Install, upgrade, support, and troubleshoot computer hardware and mobile devices.
• Perform preventative maintenance on hardware and devices.
• Diagnose and resolve software and network issues.
• Interact with end users to explain resolutions.
• Manage daily incident queues and document work notes.

Skills

Desktop support experience

Client service skills

Knowledge of Windows operating system

Education

High School Diploma or equivalent

Tools

CompTIA A+ Certification

ServiceNow

Job description

A technology services company is seeking a Desktop Support ACS specialist for a 12-month onsite assignment in New York. The ideal candidate will have at least 2 years of desktop support experience and hold a CompTIA A+ certification. Responsibilities include troubleshooting hardware issues, performing maintenance, and ensuring customer satisfaction. Candidates should have a high school diploma and reliable transportation. This role offers a competitive hourly wage of $36.97.