Desktop Support ACS

NTT DATA North America; New York (NY); On-site; USD 42,017 - 59,842; Full time

Job summary

A technology services company is seeking a Desktop Support ACS specialist for a 12-month onsite assignment in New York. The ideal candidate will have at least 2 years of desktop support experience and hold a CompTIA A+ certification. Responsibilities include troubleshooting hardware issues, performing maintenance, and ensuring customer satisfaction. Candidates should have a high school diploma and reliable transportation. This role offers a competitive hourly wage of $36.97.

Qualifications

• 2+ years of desktop or deskside experience.
• Reliable personal transportation required.
• Ability to lift up to 50 lbs.

Responsibilities

• Install, upgrade, support, and troubleshoot computer hardware and mobile devices.
• Perform preventative maintenance on hardware and devices.
• Diagnose and resolve software and network issues.
• Interact with end users to explain resolutions.
• Manage daily incident queues and document work notes.

Skills

Desktop support experience

Client service skills

Knowledge of Windows operating system

Education

High School Diploma or equivalent

Tools

CompTIA A+ Certification

ServiceNow

Job description

Desktop Support ACS – NTT DATA North America

Apply for the Desktop Support ACS role at NTT DATA North America.

Compensation: $36.97 per hour (W2). 12‑month onsite assignment.

Must have CompTIA A+ Certification.

Responsibilities

• Install, upgrade, support, and troubleshoot computer hardware, mobile devices, printers, scanners, and other supported devices.
• Perform general preventative maintenance tasks on computer hardware and other devices.
• Diagnose and resolve software, operating system, and network issues.
• Interact with end users to identify IT issues, explain resolutions in plain language, and provide timely updates.
• Respond promptly to end user inquiries and requests, maintaining customer satisfaction and adherence to SLAs.
• Manage daily incident and/or request queues from an ITSM tool, accurately documenting work notes and resolution notes.

Required Qualifications

• 2+ years of desktop or deskside experience.
• High School Diploma or equivalent.
• Reliable personal transportation (automobile).
• Ability to perform general office tasks, including lifting up to 50 lbs.

Preferred Skills

• Undergraduate degree or some college coursework preferred.
• Strong knowledge of the Windows operating system environment.
• Solid client service skills.
• Additional hardware platform certifications (e.g., A+, ServiceNow).
• Ability to perform essential responsibilities with or without reasonable accommodations.
• Minimal travel, only on an exception basis.

Equal Opportunity Employer

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, please inform your recruiter so we may connect you with the appropriate team.