Desktop Support Supervisor

Top Prospect Group; Village of Tarrytown (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible hours

Onsite in Westchester

Job summary

Top Prospect Group is seeking a hands-on Desktop Support Team Lead to oversee desktop support operations in Westchester, NY, onsite. The role blends leadership with advanced troubleshooting across Windows, macOS, and cloud services, including Microsoft 365 and AV support for meetings and presentations.

The ideal candidate will mentor a small team, manage escalations, and drive desktop initiatives in a fast-paced IT environment while ensuring outstanding end-user experience.

Qualifications

• Associate's degree in IT or equivalent experience.
• CompTIA A+ certification required.
• 5+ years of Help Desk/Desktop Support experience.
• Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure.

Responsibilities

• Lead and mentor a small desktop support team.
• Escalation point for complex technical issues.
• Troubleshoot hardware, software, networking, and endpoints.
• Support Microsoft 365, Intune, AD, Entra ID, VPN, and Azure environments.
• Manage desktop projects and deployments.
• Provide AV and conference room support including Teams.
• Maintain documentation, asset inventory, and ticket records.
• Collaborate with vendors and internal stakeholders to resolve challenges.

Skills

Team leadership

Mentoring

Troubleshooting

End-user support

Documentation

Education

Associate's degree in IT

Tools

Intune

Active Directory

Entra ID

Azure

Microsoft 365

Job description

Ready to take the next step in your IT career? We're looking for a hands‑on Desktop Support Team Lead who enjoys solving technical challenges, mentoring others, and making a real impact on the end-user experience.

Direct Hire, FT

Onsite in Westchester NY

Flexible hours and schedule

PC, Mac, Office 365, troubleshooting, technical support, team evaluations, AD, hardware/software support

We are seeking an experienced Desktop Support Team Lead to oversee daily desktop support operations while mentoring and developing a small technical support team. This hands‑on role combines leadership responsibilities with advanced troubleshooting and end‑user support across Windows, macOS, Microsoft 365, and cloud‑based technologies.

Responsibilities

• Lead and support desktop technicians, providing guidance and technical mentorship
• Serve as the escalation point for complex technical issues
• Troubleshoot hardware, software, networking, and endpoint management issues
• Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
• Manage desktop‑related projects and technology deployments
• Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
• Maintain accurate documentation, asset inventory, and ticket records
• Collaborate with vendors and internal stakeholders to resolve technical challenges

Qualifications

• Associate's degree in Information Technology or equivalent experience
• CompTIA A+ certification required
• 5+ years of Help Desk/Desktop Support experience
• Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
• Experience supporting audiovisual and collaboration technologies
• Proven ability to mentor team members and handle escalated technical issues