Onsite Desktop Support Analyst – IT Helpdesk Pro

Altera Digital Health APAC; Mobile (AL); On-site; USD 22,000 - 23,000; Full time

Job summary

Altera Digital Health APAC is seeking an IT Associate Desktop Support Analyst in Mobile, AL. This role focuses on providing essential technical support, ensuring smooth operations for end users at Springhill Medical Center.

Key responsibilities include troubleshooting hardware and software issues, effective communication with users, and documenting solutions. Candidates should bring strong technical knowledge and customer service skills, with a minimum of a high school diploma and 2-4 years of related experience.

The position offers a competitive hourly wage of $22.83.

Qualifications

• High School diploma required; Bachelor's degree preferred.
• 2-4 years of relevant experience required.
• ITIL or other relevant certifications preferred.

Responsibilities

• Provide first-line technical support to end users.
• Troubleshoot hardware/software issues and network connectivity.
• Document all actions and update tickets with resolutions.

Skills

Technical knowledge of IT systems and networks

Excellent communication skills

Customer service orientation

Team player

Troubleshooting skills

Education

High School diploma

Bachelor’s degree (preferred)

Tools

MAC and IOS products

Help desk ticketing systems

Job description

Altera Digital Health APAC is seeking an IT Associate Desktop Support Analyst in Mobile, AL. This role focuses on providing essential technical support, ensuring smooth operations for end users at Springhill Medical Center.

Key responsibilities include troubleshooting hardware and software issues, effective communication with users, and documenting solutions. Candidates should bring strong technical knowledge and customer service skills, with a minimum of a high school diploma and 2-4 years of related experience.

The position offers a competitive hourly wage of $22.83.