Onsite Desktop Support Analyst II
LPL Financial LLC
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Benefits offered by this job
Job summary
LPL Financial LLC is seeking an Analyst II, Home Office Tech to provide onsite IT support to internal employees in Fort Mill, SC. The role demands strong end-user support for Windows and Mac, device deployment, and VPN connectivity, with collaboration across IT teams to improve knowledge sharing and adoption of new technologies.
The position emphasizes a high standard of customer service, adherence to ITIL processes, and participation in rollout activities to ensure new hires start with reliable
Qualifications
- Must be able to work 100% from a corporate office five days a week.
- 2+ years of Tech Support experience including Windows and Mac.
- Experience with workstation setup, Citrix VDI, conference room support, networking, and AD/Azure/Intune/ServiceNow/Office 365.
- Strong communication skills and collaborative attitude are key attributes.
Responsibilities
- Provides Tier 2 end-user computing support in a multi-office environment.
- Responds to incidents and requests within a ticketing system.
- Deploys and troubleshoots devices (laptops, desktops, printers, MFPs, wireless).
- Reimage computers using Intune Autopilot.
- Configure and support Windows, Mac OS, and Office 365; assist VPN connectivity.
Skills
Education
Tools
Job description
LPL Financial LLC is seeking an Analyst II, Home Office Tech to provide onsite IT support to internal employees in Fort Mill, SC. The role demands strong end-user support for Windows and Mac, device deployment, and VPN connectivity, with collaboration across IT teams to improve knowledge sharing and adoption of new technologies.
The position emphasizes a high standard of customer service, adherence to ITIL processes, and participation in rollout activities to ensure new hires start with reliable
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