Tech Support Analyst II – IT Support & Onboarding

LPL Financial LLC

Fort Mill, Town of Charlotte (SC, NY)

In loco

USD 37.000 - 62.000

Tempo pieno

6 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura su misura per questa offerta di lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Descrizione del lavoro

LPL Financial Holdings Inc. in Fort Mill, SC is seeking a Tech Support Analyst to provide IT support to employees via phone, chat, and email, resolve or escalate issues promptly, and assist with technology rollouts, onboarding, and knowledge-base development.

The ideal candidate has 2+ years of technical support experience, an associate degree or equivalent, and hands-on knowledge of Active Directory, Microsoft 365, Office, VPN, Windows, hardware, and networking, with strong communication and

Competenze

2+ years of technical support experience or related experience.
Associate’s degree, certificate, or boot camp completion in Computer Science or a related field.
Experience supporting Microsoft Active Directory, Microsoft Office, Microsoft 365, corporate networks, and mobile device technologies.
Working knowledge of Windows operating systems, PC hardware, networking concepts, and mobile technologies.
Experience providing customer support and issue resolution in a professional environment.

Mansioni

Receive, log, track, and manage incoming support requests through phone, reservations, customer-initiated incidents, and chat channels.
Troubleshoot and resolve issues related to line-of-business applications, Microsoft technologies, VPN connectivity, mobile devices, laptops, desktops, printers, and other hardware.
Research reported issues, provide status updates, and communicate escalation paths to end users when necessary.
Adhere to established service management processes, support procedures, and documentation standards.
Contribute to continuous improvement initiatives by identifying opportunities to reduce service desk volume and developing knowledge base articles.
Support technology deployments and initiatives that improve employee adoption of new tools and services.
Assist new hires with IT setup and onboarding activities to enable a successful start at LPL.