Onsite Desktop Support Analyst II — Windows & Mac Expert

lplfinancial; Fort Mill, Charlotte (SC, NC); On-site; USD 37,000 - 62,000; Full time

Job summary

LPL Financial is seeking an Analyst II, Home Office Tech to provide Tier 2 IT support for internal staff. You will troubleshoot Windows and Mac devices, support AD/Azure/Intune, and assist with rollout of new technologies and knowledge base creation.

The role requires onsite work at the LPL Home Office with strong customer service and collaboration across IT teams. Expect fast-paced environments and adherence to ITIL-aligned processes.

Qualifications

• 2+ years of Tech Support experience

Responsibilities

• Provide Tier 2 IT support for end-user computing devices for employees across offices
• Respond to incidents and requests within a ticketing system
• Assist in rollout of new technologies and user adoption
• Build knowledge base and contribute KB articles
• Maintain high-quality customer service and adhere to SLAs
• Collaborate with IT teams and vendors

Skills

Windows OS

Mac OS

Active Directory

Azure

Office 365

Networking

Mobile device management

Customer service

IT Support

Education

Associate degree / Certificate in Computer Science or equivalent

Tools

Citrix VDI

Intune Autopilot

ServiceNow

Job description

LPL Financial is seeking an Analyst II, Home Office Tech to provide Tier 2 IT support for internal staff. You will troubleshoot Windows and Mac devices, support AD/Azure/Intune, and assist with rollout of new technologies and knowledge base creation.

The role requires onsite work at the LPL Home Office with strong customer service and collaboration across IT teams. Expect fast-paced environments and adherence to ITIL-aligned processes.