Tech Support Analyst II - Elevate IT Support & Adoption

LPL Financial; Fort Mill (SC); On-site; USD 56,000 - 94,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial, a leading provider in wealth management, seeks a Tech Support Analyst in Fort Mill, SC to deliver IT assistance across channels. The role resolves issues from line-of-business apps to VPN, mobile devices, and hardware, and supports deployments, onboarding, and knowledge base efforts.

The ideal candidate has 2+ years of technical support experience, strong communication, and a customer-focused approach.

Qualifications

• 2+ years of technical support experience or related experience.
• Associate’s degree, certificate, or boot camp completion in Computer Science or a related field.
• Experience supporting Microsoft Active Directory, Microsoft Office, Microsoft 365, corporate networks, and mobile device technologies.
• Working knowledge of Windows operating systems, PC hardware, networking concepts, and mobile technologies.
• Experience providing customer support and issue resolution in a professional environment.

Responsibilities

• Receive, log, track, and manage incoming support requests through phone, reservations, customer-initiated incidents, and chat channels.
• Troubleshoot and resolve issues related to line-of-business applications, Microsoft technologies, VPN connectivity, mobile devices, laptops, desktops, printers, and other hardware.
• Research reported issues, provide status updates, and communicate escalation paths to end users when necessary.
• Adhere to established service management processes, support procedures, and documentation standards.
• Contribute to continuous improvement initiatives by identifying opportunities to reduce service desk volume and developing knowledge base articles.
• Support technology deployments and initiatives that improve employee adoption of new tools and services.
• Assist new hires with IT setup and onboarding activities to enable a successful start at LPL.

Skills

Technical support

Customer service

Documentation

Education

Associate’s degree or equivalent

Tools

Active Directory

Microsoft 365

Windows OS

Mobile devices

Job description

LPL Financial, a leading provider in wealth management, seeks a Tech Support Analyst in Fort Mill, SC to deliver IT assistance across channels. The role resolves issues from line-of-business apps to VPN, mobile devices, and hardware, and supports deployments, onboarding, and knowledge base efforts.

The ideal candidate has 2+ years of technical support experience, strong communication, and a customer-focused approach.