Onsite Deskside & AV Support Engineer

Cognizant; Upper Gwynedd Township (Montgomery County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Desktop Support Engineer to provide onsite deskside support with a strong AV and collaboration focus in Upper Gwynedd, PA. You will ensure reliable conference rooms, presentation systems, and end-user devices for executives and teams.

The role requires troubleshooting, customer service excellence, and hands-on experience with AV equipment, videoconferencing, Windows desktops, and room systems in a fast-paced corporate setting.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of deskside/AV/conference room support experience.
• Experience with videoconferencing and collaboration platforms (MS Teams, Zoom, Webex).
• Strong knowledge of AV systems, video conferencing, audio systems, projectors, and room control.
• Experience with Windows and desktop/laptop hardware support.
• Experience troubleshooting hardware, software, network, audio, and video issues.
• Strong customer service and communication skills.
• Ability to manage multiple requests in a fast-paced environment.
• Experience with ticketing and asset management systems.

Responsibilities

• Provide onsite deskside support for desktops, laptops, peripherals, mobile devices, and collaboration technologies, ensuring timely resolution of end-user issues.
• Set up, configure, operate, troubleshoot, and support audiovisual (AV) and videoconferencing (VTC) equipment, including projectors, displays, microphones, cameras, control systems, and integrated conference room technologies.
• Deliver end-to-end videoconference support, including meeting setup, testing, monitoring, user assistance, troubleshooting, and escalation management.
• Support conference room technology environments by maintaining room readiness, ensuring equipment functionality, and providing real-time meeting support.
• Assist users with presentation technologies, including PowerPoint setup, screen sharing, wireless connectivity, and multimedia integrations for meetings and events.
• Perform preventive maintenance and routine inspections of AV and IT equipment, addressing cable management, safety concerns, and equipment performance issues.
• Troubleshoot hardware, software, networking, audio, video, and conferencing issues, coordinating with internal IT teams and vendors when advanced support is required.
• Maintain accurate asset inventories, support documentation, service tickets, customer issue logs, and equipment lifecycle records.
• Generate operational reports on room utilization, support activities, maintenance status, open issues, and upcoming preventive maintenance schedules.
• Provide exceptional customer service and end-user training on collaboration, presentation, and conferencing technologies while staying current with emerging workplace technology solutions.

Skills

Deskside support

AV support

Conference room tech

Customer service

Communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

CompTIA A+

CTS

ITIL Foundation

Microsoft Fundamentals

Job description

Cognizant is seeking a Desktop Support Engineer to provide onsite deskside support with a strong AV and collaboration focus in Upper Gwynedd, PA. You will ensure reliable conference rooms, presentation systems, and end-user devices for executives and teams.

The role requires troubleshooting, customer service excellence, and hands-on experience with AV equipment, videoconferencing, Windows desktops, and room systems in a fast-paced corporate setting.