On-Site AV & VC Support Engineer

Cognizant; West Point (PA); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) Plan

Disability Insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Deskside Support Engineer for locations in Upper Gwynedd, PA and West Point, PA. You will set up and operate audiovisual and videoconference systems, provide in-room PC and PowerPoint support, and assist end users with presentation technology.

The role includes troubleshooting, preventive maintenance, asset management, and escalation where required. Strong communication with IT and user training are key elements of the position.

Qualifications

• Experience with AV and videoconferencing equipment and systems.
• Ability to assist end users and coordinate with IT for advanced support.
• Strong troubleshooting and in-room setup skills.

Responsibilities

• Setup, testing, operation and tear down of AV and VTC equipment.
• Provide in-room PC and PowerPoint support; coordinate with IT for advanced needs.
• Execute videoconference setup, training, troubleshooting and escalations.
• Educate end users on presentation technology and equipment usage.
• Perform preventive maintenance and asset management for AV/VTC gear.
• Provide remote support to technical and non-technical staff as needed.

Skills

AV Equipment

Troubleshooting

Remote Support

Asset Management

Presentation Tech

User Training

Job description

Cognizant is hiring a Deskside Support Engineer for locations in Upper Gwynedd, PA and West Point, PA. You will set up and operate audiovisual and videoconference systems, provide in-room PC and PowerPoint support, and assist end users with presentation technology.

The role includes troubleshooting, preventive maintenance, asset management, and escalation where required. Strong communication with IT and user training are key elements of the position.