Desk Side Support Technician - Contract

Motrexllc; Milwaukee (WI); On-site; USD 11,000 - 13,000; Part time

Job summary

Motrex seeks a part-time on-site Desk Side Support Technician to provide break-fix IT support for the user community at our Milwaukee, WI facility. The role covers diagnosing hardware and software issues and imaging desktops, laptops, and printers.

Ideal candidates have hands-on experience in enterprise environments, strong customer service, and the ability to work Tuesday and Thursday mornings. On-site presence is required, with duties aligned to ITIL/ITSM practices and documentation in the

Qualifications

• 3+ years of enterprise PC support experience.
• Familiar with Windows 11, Active Directory and Microsoft Office; basic networking (Ethernet/TCP/IP).
• Knowledge of ITIL and ITSM environments.

Responsibilities

• Provide face-to-face, phone and online break-fix support to the user community.
• Maintain, troubleshoot, repair, and image desktops, laptops, peripherals, and Zebra printers/scanners.
• Document all activities, changes and incidents for audit and knowledge continuity.
• Prepare and deploy PCs, laptops and printers, and manage hardware inventory in CMDB.
• Interface with vendors to support hardware/software systems.
• Support plant floor technical issues and collaborate with NA local support team.

Skills

Windows 11

Active Directory

Microsoft Office

Networking (TCP/IP)

ITIL/ITSM knowledge

Printer/Scanner support

Tools

CMDB tool

Zebra printers/scanners

Job description

Overview

Do you have corporate desk top support skills? We are looking for a part-time person to come on-site and support two mornings a week. If this is you, keep reading.

The Contract Desk Side Support Technician position is responsible for the break-fix IT support to the user community and must possess a strong commitment to high-quality customer service and solid work ethic. The role will provide IT support, including diagnosing and troubleshooting PC hardware and software technical problems.

This position will be based in our Milwaukee, WI manufacturing facility and requires on-site.

Ideally, the contractor would work Tuesday and Thursday mornings, perhaps 4 hours per day for a total of 8 hours per week.

Responsibilities

• Providing face-to-face, phone and online break-fix support to the enterprise user community.
• Maintain, troubleshoot, repair, and image desktop computers, laptops, peripherals, and Zebra printers/scanners.
• Occasional emergency troubleshooting and repairs outside of normal work hours.
• Prepare and manage deployment of PC's, laptops, and printers while maintaining inventory on all hardware and software deployed.
• Ensure all IT assets are documented, catalogued, and kept up to date in the CMDB tool.
• Interfacing with various vendors in support of the hardware and software systems
• Installing and maintaining proper software and application resources.
• Communicating with other support groups within Motrex while providing hands and feet support as required.
• All relevant activities, changes, and incidents must be properly documented and maintained for future reference, auditability, and knowledge continuity.
• Ability to support technical issues on the plant floor.
• Additional responsibilities as needed to support the team and company goals.
• Technician is not responsible for independently developing standards or procedures. However, the technician is expected to provide input, feedback, and technical support during the development of standards, procedures, and best practices.

Qualifications

Education, Experience, Certifications

• Three plus (3+) years’ experience supporting Enterprise-level organizations’ PC support needs, while being flexible, adaptable, and able to meet tight deadlines.
• Working understanding of Windows 11, Active Directory, and Microsoft Office applications as well as Network Topologies – Ethernet, TCP/IP, Smart-Device technology – iPad, iPhone, Android etc.

Knowledge, Skills, Abilities

• Excellent communication skills, with the ability to communicate professionally and confidently at all levels with strong organizational skills and a solution-based, problem-solving mindset.
• Ability and willingness to work independently and also as a member of the NA local support team.
• Ensure that relevant parties are kept informed as to the status of support work being carried out in a timely manner.
• Reasonable level of understanding ITIL and ITSM environments.

Physical Demands

• While performing the duties of this position, employees are regularly required to communicate, remain in a stationary position for extended periods, and operate standard office equipment. Occasional movement throughout the office may be required. The position may occasionally require lifting or moving items weighing up to 40 pounds.

Environment

• This position is primarily performed in an office environment and requires you to be onsite five days a week. The role also requires periodic presence in manufacturing and production areas. While on the manufacturing floor, employees may be exposed to moving machinery, noise, dust, fumes, varying temperatures, and other industrial conditions. Required personal protective equipment (PPE) must be worn in designated areas.

EEO

Motrex is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Our Company

Motrex (motrexllc.com) provides services to industrial manufacturing and recycling businesses. We specialize in Finance and Accounting, Purchasing, EHS Compliance, Quality and Human Resource Management, as well as Information Technology. Our multi-functional approach enables us to exploit synergy potential and thus improve the competitiveness of our clients’ businesses.