Onsite Data Entry & Customer Support Specialist

Qualfon Philippines; Harlingen (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Telemedicine

PTO

401(k)

Life insurance

Tuition-free degrees

Voluntary benefits

Identity protection

Pet insurance

Job summary

Qualfon is seeking Call Center Professionals to field inbound calls regarding work perks employee discounts. You will combine customer service and sales skills in a fast-paced environment to help customers and drive satisfaction.

This role offers a pay rate of $15.00/hr during training, with hours across 7 days. You must be 18+, be able to multitask, and communicate clearly. Qualfon provides a comprehensive benefits package and growth opportunities.

Qualifications

• GED or High School Diploma required; some college preferred.
• Customer Service and Sales skills.
• Minimum one-year previous customer service/sales experience.
• Typing speed of 25 WPM with 90% accuracy.
• Ability to multi-task efficiently.
• Computer knowledge in Windows-based application required.
• Must be at least 18 years of age.
• Manages emotions and maintains positive energy.

Responsibilities

• Meet and exceed expectations
• Assist customers with issues related to their employee discounts
• Verify eligibility and apply discounts to existing accounts
• Communicate clearly and professionally with a customer-first mindset
• Care for your customers by finding out additional needs, and placing orders for any desired services or products
• Maintain composure in challenging situations and employ a diplomatic approach to achieve effective resolution

Skills

Customer Service

Sales skills

Multi-tasking

Emotional control

Positive energy

Communication

Education

GED or High School Diploma

Tools

Windows-based apps

Job description

Qualfon is seeking Call Center Professionals to field inbound calls regarding work perks employee discounts. You will combine customer service and sales skills in a fast-paced environment to help customers and drive satisfaction.

This role offers a pay rate of $15.00/hr during training, with hours across 7 days. You must be 18+, be able to multitask, and communicate clearly. Qualfon provides a comprehensive benefits package and growth opportunities.