Remote Bilingual Call Center Rep (Seasonal)

Qualfon; Arizona; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid training

Qualfon University scholarship program

Care Coaches support

Fun@Work

Job summary

Qualfon is seeking bilingual (English/Spanish) customer service professionals to work remotely from the United States. You will handle inbound and outbound calls, resolve inquiries, and document interactions in the CRM while maintaining high service levels.

The role emphasizes teamwork, reliability, and strong communication in a supportive environment. Starting hourly pay is $19.50, with paid training and opportunities for continued education through Qualfon University.

Qualifications

• Fluency in English and Spanish.
• At least six months of customer service or phone-based support experience.
• Typing speed of 25 WPM with 90% accuracy.
• Strong communication skills—clear, caring, and professional.
• Solid computer skills, including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.
• Ability to work effectively with different departments and team members across an organization.
• Proficiency with computer applications, telephone systems, and help desk or customer support software.

Responsibilities

• Handle incoming calls through an automated phone system and direct calls to the appropriate department.
• Investigate member and provider inquiries and provide timely responses meeting SLAs.
• Document customer interactions in a CRM, process written requests, and update account history with outcomes.
• Collaborate with team members, supervisors, and customers to address and resolve concerns.
• Make outbound calls to follow up on voicemail messages or support other operational needs.

Skills

Bilingual English/Spanish

Customer service

Typing 25 WPM

Strong communication

MS Office

Team collaboration

Job description

Qualfon is seeking bilingual (English/Spanish) customer service professionals to work remotely from the United States. You will handle inbound and outbound calls, resolve inquiries, and document interactions in the CRM while maintaining high service levels.

The role emphasizes teamwork, reliability, and strong communication in a supportive environment. Starting hourly pay is $19.50, with paid training and opportunities for continued education through Qualfon University.