Onsite Data Center Technician (Rack & Incident Response)

US Signal; Indianapolis (IN); On-site; USD 34,000 - 40,000; Full time

Job summary

US Signal is seeking a Data Center Technician for our Indianapolis, IN data center. This onsite role requires handling daily facility rounds, maintenance, and incident response while supporting customer services and remote hands tasks.

You will manage racks, cabling, and electrical/hvac/fire systems knowledge, with vendor coordination and ticketing in Salesforce. CJIS certification is required within the introductory period, and a valid driver's license is needed.

Qualifications

• Experience with facility systems (electrical, HVAC, fire, security) or willingness to learn.
• Basic IT networking knowledge and proficiency with MS Office tools (Word, Excel, Outlook, Visio, Project).
• Ability to manage multiple projects, contractors and vendors to maintain high data center standards.
• Demonstrated problem solving, strategic thinking, initiative, accountability and leadership.

Responsibilities

• Conduct daily facility rounds and monitor critical systems for reliability.
• Perform preventive maintenance, troubleshoot equipment issues and respond to incidents within SLAs.
• Install and decommission racks, provide remote hands support and customer assistance.
• Install, test and maintain copper and fiber cabling; manage rack and cable management.
• Coordinate work orders in Salesforce and liaise with vendors/contractors.

Skills

Problem solving

Strategic thinking

Initiative

Accountability

Leadership

MS Office

Education

Associate's degree or 2+ years telecom infra experience

Tools

Salesforce

Microsoft Office

Job description

US Signal is seeking a Data Center Technician for our Indianapolis, IN data center. This onsite role requires handling daily facility rounds, maintenance, and incident response while supporting customer services and remote hands tasks.

You will manage racks, cabling, and electrical/hvac/fire systems knowledge, with vendor coordination and ticketing in Salesforce. CJIS certification is required within the introductory period, and a valid driver's license is needed.