Data Center Technician - 24/7 Onsite Support & Cabling

US Signal; Des Moines (IA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Medical/Dental/Vision

401(k) retirement plan

Life Insurance

Wellness incentives

Volunteer time

Business casual dress

Job summary

US Signal is hiring a Data Center Technician for our Waukee, IA data center. This onsite position offers shifts from 7:00 a.m.–7:00 p.m., 7:00 p.m.–7:00 a.m., or an 8-hour flex shift with on-call and after-hours support as needed. Multiple openings exist.

The role requires knowledge of facility systems and IT basics; you will manage work orders via Salesforce, support vendor coordination, and ensure facility uptime according to SLAs. CJIS certification is required within the introductory period.

Qualifications

• Associate's degree or 2+ years of professional telecom/infra experience (electrical, HVAC, fire suppression, security)
• CJIS certification within introductory period of employment
• Valid driver's license and insurance

Responsibilities

• Monitor facility systems (electrical, mechanical, fire safety) to ensure reliability.
• Perform preventive maintenance, troubleshoot equipment, and respond to facility/rack events within SLAs.
• Install/decommission racks; provide remote hands support and customer support.
• Install/test/maintain copper and fiber cabling; follow rack/stack procedures for airflow and cable management.
• Manage work orders via Salesforce; coordinate with vendors/contractors; support customer service requests.
• Oversee physical access control systems and badge issuance for personnel and visitors.
• Follow escalation procedures and incident response plans to ensure uptime and safety.

Skills

Problem Solving

Strategic Thinking

Results Orientation

Initiative

Accountability

Leadership

Business Acumen

Education

Associate's degree or 2+ years telecom/off infrastructure experience

Tools

Salesforce

Microsoft Office

Visio

Project

Job description

US Signal is hiring a Data Center Technician for our Waukee, IA data center. This onsite position offers shifts from 7:00 a.m.–7:00 p.m., 7:00 p.m.–7:00 a.m., or an 8-hour flex shift with on-call and after-hours support as needed. Multiple openings exist.

The role requires knowledge of facility systems and IT basics; you will manage work orders via Salesforce, support vendor coordination, and ensure facility uptime according to SLAs. CJIS certification is required within the introductory period.