Onsite Data Center Systems Tech Night Shift

IBM; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

IBM Systems seeks a Systems Services Representative for the Winston-Salem, NC area to install, maintain, and repair IBM and multi-vendor systems in data center environments. You’ll be the primary technical interface to clients, advising on maintenance and environmental factors and ensuring high client satisfaction.

This role requires a valid driver’s license, reliable vehicle, and local travel. Ideal candidates have hardware/software support experience and the ability to follow manuals for

Qualifications

• Experience in Customer Service and interaction.
• Basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address).
• Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement.
• Be comfortable using and working with various tools to complete installation, maintenance or repair tasks.
• Problem solving skills.
• Self-motivator and enjoys working in a Team environment.

Responsibilities

• Coordinate hardware and/or software support with clients.
• Advise clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation.
• Ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).
• Perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products.
• Local travel in the assigned Territory throughout the week in support of Client’s needs.
• Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support

Skills

Customer Service

Hardware Knowledge

Software Support

Mechanical Aptitude

Team Player

Education

High School Diploma/GED

Technical Diploma

Tools

Laptop

Screwdriver

Pry Tool

Needle-nose Pliers

Wrench

Job description

IBM Systems seeks a Systems Services Representative for the Winston-Salem, NC area to install, maintain, and repair IBM and multi-vendor systems in data center environments. You’ll be the primary technical interface to clients, advising on maintenance and environmental factors and ensuring high client satisfaction.

This role requires a valid driver’s license, reliable vehicle, and local travel. Ideal candidates have hardware/software support experience and the ability to follow manuals for