On-Site IT Technician – Commercial & Consumer

IBM; Herndon (VA); On-site; USD 65,000 - 75,000; Full time

Job summary

IBM in Herndon, VA seeks a System Services Representative (Commercial & Consumer) to perform on-site installation, maintenance, and repair of high-volume products. You will troubleshoot, resolve incidents, and advise on resolutions to ensure client satisfaction.

You will work with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, stay current with certifications, and collaborate with cross-functional teams to deliver reliable, secure service for enterprise

Qualifications

• Exposure to hardware and software solutions.
• Understanding of operating systems and related software.
• Familiarity with on-site installation, maintenance, and repair.

Responsibilities

• On-site installation, maintenance, and repair of high-volume commercial products.
• Provide technical support and resolve incidents to customer satisfaction.
• Collaborate with support centers and business units for high-quality resolutions.
• Utilize IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to drive automation.
• Maintain technical expertise through certifications and trainings.

Skills

Hardware & software

Operating systems

On-site services

IT engineering basics

Data analytics

Education

Associate's Degree/College Diploma

Tools

Cognitive Support Platform (Salesforce)

Watson Einstein Analytics

Job description

IBM in Herndon, VA seeks a System Services Representative (Commercial & Consumer) to perform on-site installation, maintenance, and repair of high-volume products. You will troubleshoot, resolve incidents, and advise on resolutions to ensure client satisfaction.

You will work with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, stay current with certifications, and collaborate with cross-functional teams to deliver reliable, secure service for enterprise