System Service Representative-Winston-Salem, NC

IBM

Charlotte (NC)

On-site

USD 40,000 - 55,000

Full time

6 days ago

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Job summary

IBM Systems seeks a Systems Services Representative for the Winston-Salem, NC area to install, maintain, and repair IBM and multi-vendor systems in data center environments. You’ll be the primary technical interface to clients, advising on maintenance and environmental factors and ensuring high client satisfaction.

This role requires a valid driver’s license, reliable vehicle, and local travel. Ideal candidates have hardware/software support experience and the ability to follow manuals for

Qualifications

Experience in Customer Service and interaction.
Basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address).
Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement.
Be comfortable using and working with various tools to complete installation, maintenance or repair tasks.
Problem solving skills.
Self-motivator and enjoys working in a Team environment.

Responsibilities

Coordinate hardware and/or software support with clients.
Advise clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation.
Ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).
Perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products.
Local travel in the assigned Territory throughout the week in support of Client’s needs.
Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support

Skills

Customer Service

Hardware Knowledge

Software Support

Mechanical Aptitude

Team Player

Education

High School Diploma/GED

Technical Diploma

Tools

Laptop

Screwdriver

Pry Tool

Needle-nose Pliers

Wrench

Job description

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries, and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your role and responsibilities

IBM seeks to hire a Systems Services Representative for the Winston-Salem, NC area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

Systems Services Representatives are:

The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;
Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation;
Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;
They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;
Local travel in the assigned Territory throughout the week in support of Client’s needs;
Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support

IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world class support to all of IBM’s Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie, teamwork. TLS values professional growth, and is heavily invested in skills development, through Education & Training.

Note: This role requires candidates to have a valid driver's license and a reliable vehicle. Schedule Monday to Friday 08:30pm - 7:00am.

Required education

High School Diploma/GED

Preferred education

Technical Diploma

Required technical and professional expertise

Ideal candidate will possess hardware and/or software support, commitment to Client Success, and the following skills:

Have experience in Customer Service & Customer Interaction
Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)
Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks
Problem solving skills
Self-motivator and enjoys working in a Team environment

This role requires candidates to have a valid driver's license and a reliable vehicle.

Preferred technical and professional experience

Candidates with the following skills are preferred, but not required:

Technical school degree/diploma
Prior experience in field repair of computer or mechanical equipment, preferred but not required

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

System Service Representative-Winston-Salem, NC

Date posted

29-Sep-2026

Job ID

134111

City / Township / Village

Charlotte

State / Province

North Carolina

Country

United States