Phone Support Representative - Journeys (Onsite)

Journeys; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Medical, dental, and vision insurance

Mental health resources

Education assistance and student loan‑

Domestic partner allowance

Job summary

Journeys is seeking a Customer Support Specialist I to join our onsite team in Nashville. You will interact with customers by phone, provide accurate order and product information, handle inquiries across channels, and uphold brand standards in a fast-paced environment.

Ideal candidates have a High School diploma or GED, 1–2 years of customer service or retail experience, and strong English communication. You will engage with internal teams, meet performance metrics, and contribute to an

Qualifications

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Excellent problem-solving and conflict-resolution skills.
• Strong attention to detail and multitasking ability.
• Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
• Fluent in English with strong typing skills (minimum words-per-minute requirement).

Responsibilities

• Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Skills

Strong communication

Typing / mpm

Adaptability

Education

High school diploma or GED

Tools

CRM software

Job description

Phone Support Representative - Journeys (Onsite)

Job Category : Customer Service JY

Requisition Number : PHONE002521

• Posted : August 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

As a Customer SupportSpecialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support whileutilizingvarious software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others,strong communicationskills, and the ability to remain calm under pressure.

Job Responsibilities:

• Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Performadditionalduties asrequiredto support business operations.

Job Requirements:

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiencyin learning and using new software applications.
• Excellent problem-solving and conflict resolution skills.
• Strong attention to detail and ability to multitask effectively.
• Reliable attendance and willingness toworka flexible schedule, including performance-based schedule bidding.
• Fluent in English with strong typing skills (must meetminimumwords-per-minute requirement).

What We Offer:

• Weekly Pay:Enjoy the convenience of receiving your pay on a weekly basis
• Paid Training:Start with two weeks of fully paid training to set you up for success
• Supportive Team Environment:Join a collaborative and inclusive team that values your contributions
• Medical, dental, and vision insurance
• Mental health wellness and support resources
• Education assistance and student loan debt repayment support
• Domestic partner allowance
• And more!

Qualifications

Behaviors

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.