Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Journeys; Nashville (TN); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Weekly pay

Paid training

Perfect attendance bonus

Supportive team environment

Career opportunity

Job summary

Journeys is seeking dedicated Seasonal Chat Support Representatives to handle customer chats, texts, and emails about orders and products. This onsite role offers paid training, a 90-day contract with potential permanence based on performance, and weekly pay.

Candidates should be able to work 40 hours weekly in CST hours, with strong English communication and customer service skills. Note: Tennessee residents may have work-from-home eligibility, but the role is primarily onsite in Nashville for

Qualifications

• Customer service experience preferred but not required.
• Strong verbal and written communication.
• Ability to connect with customers and respond to their needs.
• Comfortable working in a fast-paced, changing environment.
• Must be able to work 40 hours per week in CST hours.

Responsibilities

• Handle inbound customer chats, texts, and emails regarding orders and product information.
• Access customer accounts, document case notes, process orders, and secure payment information.
• Represent Journeys brand and build customer loyalty through personalized service.
• Meet attendance requirements and KPIs to maintain high service standards.
• Ensure data privacy following company policies; perform other duties as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Problem solving

Conflict resolution

Availability

Education

High school diploma

Job description

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Job Category: Other

Requisition Number: JOURN002624

• Posted : July 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

Experience: Previous customer service or retail experience is preferred but not required.

Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.

Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution: Professionalism in handling and de-escalating conflicts.

Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

• Sunday: 10:00 AM – 7:00 PM
• Monday–Friday: 7:00 AM – 8:00 PM
• Saturday: 9:00 AM – 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.

What We Offer:

Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay: Receive weekly payment every Friday

Paid Training: Start with two weeks of fully paid training to set you up for success

Supportive Team Environment: Join a collaborative and inclusive team that values your contributions

Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.