Chat Support Representative - Journeys (Onsite)

Genesco; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Supportive team environment

Comprehensive benefits

Job summary

Genesco is seeking a Customer Support Specialist I to deliver exceptional service to internal and external customers across multiple channels. You will handle inquiries, resolve issues, and maintain high standards of accuracy and professionalism.

The role emphasizes proactive communication, brand representation, and collaboration with cross-functional teams to ensure a positive customer experience.

Qualifications

• Fluent in English and strong typing skills.
• 1-2 years of customer service or retail experience.
• Ability to thrive in a fast-paced environment and meet performance expectations.
• Proficiency in learning and using new software applications.
• Strong verbal and written communication abilities.
• Reliable attendance and flexible schedule.
• Attention to detail and ability to multitask effectively.

Responsibilities

• Communicate with customers via phone to provide accurate information on orders, promotions, shipments, products, and returns.
• Foster strong customer relationships to improve retention and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Meet individual and team performance metrics including adherence, handle time, quality, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and satisfaction.
• Ensure the security and privacy of customer information.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Typing speed

English fluency

Multitasking

Education

High school diploma or GED

Job description

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

Job Responsibilities

• Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Job Requirements

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Excellent problem-solving and conflict resolution skills.
• Strong attention to detail and ability to multitask effectively.
• Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
• Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).

What We Offer

• Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
• Paid Training: Start with two weeks of fully paid training to set you up for success
• Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
• Comprehensive Benefits Package, including:
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Mental health wellness and support resources
  • Prescription benefits
  • Education assistance and student loan debt repayment support
  • Domestic partner allowance
  • And more!