Customer Service Associate - Healthcare

Foundever; Orem (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Paid vacation

EAP and wellness program

Employee discounts

Referral bonuses

Paid training

Job summary

Foundever is hiring a Customer Service Representative in Orem, Utah to support a healthcare brand specializing in diabetic equipment. You will assist callers with troubleshooting and inquiries, educate customers about medical devices, and document interactions with care to ensure quality service.

The role requires flexibility to work various shifts, including evenings and weekends, and requires residence within commuting distance to the Orem site.

Qualifications

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customer
• Problem solving
• Empathy
• Adaptability
• Reliability
• Documentation of interactions and escalation with empathy

Responsibilities

• Assist callers with troubleshooting and inquiries.
• Educate customers about medical devices.
• Handle customer interactions with empathy and clear communication.
• Document interactions and escalate issues as needed to improve customer experience.

Job description

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Job Overview

As a Customer Service Representative, you'll support a well-known healthcare brand specializing in diabetic equipment. Empathy and compassion are key as you assist callers with troubleshooting, inquiries, and educating customers about medical devices. Join us in making a meaningful impact!

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Why You Should Join Us

• $17/H
• Join a supportive community focused on engagement and recognition
• Hands‑on paid classroom‑style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company‑matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses

What We Are Looking For

• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• The flexibility to work various shifts, including evenings and weekends
• Must pass a background check

Key Skills

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customer
• Strong problem‑Solving, Empathy, Adaptability and Reliability
• Document interactions, elevate issues with empathy to enhance customer experiences.
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Friendly

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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