Onsite Customer Support & Parts Coordinator (Day Shift)

Kelly Services; Norton Shores (MI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays & vacation

Transit spending account

Job summary

Kelly Services is hiring a Customer Service Representative I for an onsite, long-term role in Norton Shores, Michigan. The position supports customer service, quoting, order entry, logistics, and sales order prioritization with daily and weekly reporting.

The role requires strong communication, Excel proficiency, and experience in CRM and SAP. Benefits include medical, dental, vision, paid holidays and vacation, with a Monday–Friday day shift.

Qualifications

• Excellent verbal and written communication skills.
• Strong Microsoft Excel background.
• CRM and SAP experience a plus.
• Completed High school diploma or GED is required.

Responsibilities

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Skills

Excellent verbal and written comms

Attention to detail

Organizational skills

Deadline-driven

Customer service experience

Education

High school diploma or GED

Tools

Excel

CRM

SAP

MS Office

Job description

Kelly Services is hiring a Customer Service Representative I for an onsite, long-term role in Norton Shores, Michigan. The position supports customer service, quoting, order entry, logistics, and sales order prioritization with daily and weekly reporting.

The role requires strong communication, Excel proficiency, and experience in CRM and SAP. Benefits include medical, dental, vision, paid holidays and vacation, with a Monday–Friday day shift.