On-Site Bilingual Customer Solutions Specialist

Timken; Norton Shores (MI); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Generous benefits package

Health, dental, vision from day one

10 paid holidays per year

Job summary

Timken in Norton Shores, MI, is hiring a Customer Service Representative for an on-site role. You will handle inquiries on order status, pricing, and lead times, while coordinating with production and sales to ensure accurate quotes and timely deliveries.

The position requires 2–4 years of customer service experience, an Associate degree, and strong Microsoft Office skills. Bilingual English/Spanish is a plus, with comprehensive benefits and standard background checks.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2–4 years of customer service or related experience in a professional or technical environment.
• Proficiency in Microsoft Office Suite and general computer literacy.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Serve as the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates.
• Respond to RFQs by coordinating with production to confirm pricing and lead times; prepare and send formal quotes with terms and conditions.
• Set up new customer accounts, maintain and update customer database, and process all orders, changes and acknowledgments.
• Provide timely updates on lead times, delivery status, and order progress with production planner/buyer and sales team.
• Resolve issues by problem-solving and following up on the RMA process and credit disputes as needed.

Skills

Customer service

Communication

Multitasking

Data entry

Microsoft Office

Education

Associate degree

Tools

Microsoft Excel

Word

Outlook

PowerPoint

QuickBooks

Job description

Timken in Norton Shores, MI, is hiring a Customer Service Representative for an on-site role. You will handle inquiries on order status, pricing, and lead times, while coordinating with production and sales to ensure accurate quotes and timely deliveries.

The position requires 2–4 years of customer service experience, an Associate degree, and strong Microsoft Office skills. Bilingual English/Spanish is a plus, with comprehensive benefits and standard background checks.