Customer Service Representative I - 3rd Shift

Kelly Services; Norton Shores (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Enhanced medical, dental, vision

Paid holidays

Paid vacation

Job summary

Kelly Services in Norton Shores, MI is hiring a Customer Support Representative I for a long-term 3rd shift role from 12:00am to 8:30am, Mon–Fri. This onsite position offers hourly pay and enhanced benefits.

You will handle order entry, inquiries, quotes, logistics, and sales order prioritization, with daily and weekly reporting to monitor business health in a fast-paced environment.

Qualifications

• Must work 3rd shift onsite, Mon–Fri 12:00am–8:30am.
• Excellent verbal and written communication skills.
• Computer literacy in Microsoft Office; CRM and SAP a plus.
• Strong Microsoft Excel background.
• Strong customer service background in parts industry.
• Strong attention to detail and organizational skills.
• Ability to work under deadlines in fast-paced environment.
• Logistics or Inventory Management experience preferred.
• High school diploma or GED required.

Responsibilities

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Skills

Verbal & written communication

Customer service

Attention to detail

Organizational skills

Deadline driven

Microsoft Excel

Microsoft Office

Education

High school diploma or GED

Tools

CRM

SAP

Microsoft Office Suite

Job description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a Customer Service Representative I for a long-term 3rd shift opportunity in Norton Shores, Michigan.

Customer Support Representative I – 3rd Shift

3rd Shift: Mon to Fri, 12:00am to 8:30am

Onsite: Norton Shores, Michigan

Hourly Pay: $18.00/hr W2

Enhanced Benefits (medical, dental, vision) + paid holidays & vacation

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Requirements

• Must be able to work 3rd shift onsite, Mon - Fri from 12:00am to 8:30am.
• Excellent verbal and written communication skills.
• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
• Strong Microsoft Excel background required.
• Strong customer service background required in an industry that moves parts.
• Must have strong attention to detail and exhibit excellent organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Logistics or Inventory Management experience preferred.
• Completed High school diploma or GED is required.