Onsite Customer Support & Order Specialist – Lenexa

Aston Carter; Olathe (KS); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Job summary

Aston Carter is seeking a Customer Service & Order Support Specialist to join a fast-paced operations team in Lenexa, KS. The role centers on managing inbound communications, processing orders, and providing timely status updates to ensure smooth fulfillment.

The ideal candidate will handle high-volume inquiries, collaborate with internal teams, and strive to meet service and productivity goals while maintaining data accuracy.

Qualifications

• Order processing and data entry experience.
• Strong customer service and communication skills.
• Experience handling inquiries in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Experience working with purchase orders and order management systems.
• Ability to multitask and prioritize competing demands.

Responsibilities

• Handle a high volume of inbound phone calls and emails, responding to customer requests in a professional and timely manner.
• Assist customers with order inquiries, shipment updates, product availability, and general account-related questions.
• Accurately enter and process customer orders while maintaining data integrity.
• Investigate and resolve customer concerns by collaborating with internal departments such as operations, logistics, technical teams, procurement, and sales.
• Build and maintain strong customer relationships through proactive communication and account support.
• Utilize technology and automated tools to support order management processes.
• Meet or exceed established service, quality, and productivity goals.
• Ensure all customer requests are handled according to department procedures and service standards.
• Communicate updates regarding order status, inventory availability, and potential delays.
• Assist with inventory allocation and order prioritization to support customer commitments.
• Work collaboratively with team members to promote a positive and productive work environment.
• Participate in training initiatives and ongoing professional development opportunities.
• Effectively organize daily workload to maintain responsiveness and prevent backlogs.
• Perform additional duties and special projects as assigned.

Skills

Order processing

Data entry

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Aston Carter is seeking a Customer Service & Order Support Specialist to join a fast-paced operations team in Lenexa, KS. The role centers on managing inbound communications, processing orders, and providing timely status updates to ensure smooth fulfillment.

The ideal candidate will handle high-volume inquiries, collaborate with internal teams, and strive to meet service and productivity goals while maintaining data accuracy.