Client Success & Logistics Coordinator (Onsite)

Actus Nutrition; Town of Wautoma (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Job summary

Actus Nutrition is seeking a Customer Service Coordinator to ensure timely, accurate sales order fulfillment and close collaboration with production scheduling and shipments. You will enter orders, send acknowledgements, maintain order and inventory accuracy, and respond to customer inquiries.

This is an on-site role operating Monday through Friday in Wisconsin, coordinating with warehouses, transportation, and 3PLs, and handling credits, rebills, invoices, and related documents.

Qualifications

• Excellent interpersonal, communication, and organizational skills.
• Experience with an ERP system including sales order processing, inventory management, purchasing, etc.
• Strong computer skills and ability to multitask.
• Meticulous attention to detail in a fast-paced environment.
• Experience in transportation, shipping, logistics.

Responsibilities

• Enter all Customer Sales Orders from Customer POs.
• Send Order Acknowledgements to Customers.
• Maintains accuracy of Sales Order dates, quantities, prices and charges.
• Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory.
• Provides customer documents in a timely manner.
• Works with external warehouse, transportation department and 3PLs to coordinate customer shipments.
• Notify appropriate internal and external parties of sales order changes or requests.
• Executes Credits and Rebills as required.
• Generates Miscellaneous Invoices as required.
• Acts as point person to facilitate problem resolution for sales orders.
• Promptly responds to customer inquiries and requests.
• Coordinate and process customer returns when necessary.

Skills

Interpersonal skills

Communication

Organizational skills

ERP experience

Sales order processing

Inventory management

Purchasing

Transportation/shipping/logistics

Multi-tasking

Attention to detail

Tools

ERP software

Microsoft Office

Job description

Actus Nutrition is seeking a Customer Service Coordinator to ensure timely, accurate sales order fulfillment and close collaboration with production scheduling and shipments. You will enter orders, send acknowledgements, maintain order and inventory accuracy, and respond to customer inquiries.

This is an on-site role operating Monday through Friday in Wisconsin, coordinating with warehouses, transportation, and 3PLs, and handling credits, rebills, invoices, and related documents.