Customer Success Specialist: Manufacturing & Fulfillment

Diamond Precision; Wisconsin; Hybrid; USD 37,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off and holiday pay

401(k) with company match

Opportunities for professional growth

Job summary

Saelens LLC in Johnson Creek, Wisconsin, is hiring a Customer Service Representative to manage orders, respond to inquiries, and coordinate with Production and Shipping to keep customers satisfied.

Ideal candidates have 3–5 years of customer service or account management experience in manufacturing, strong communication, and the ability to juggle multiple priorities in a fast-paced environment. This role offers competitive pay and benefits.

Qualifications

• 3-5 years of customer service, account management, or inside sales experience.
• Manufacturing, industrial, or technical customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor and customer-focused approach.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Enter and monitor customer orders to ensure on-time delivery.
• Coordinate with Production, Shipping, Purchasing, and Quality teams.
• Investigate and resolve customer concerns and service issues.
• Maintain accurate customer records in company systems.
• Process returns, credits, and related documentation.
• Provide updates on order status and lead times.

Skills

Customer service

Account management

Inside sales

Verbal communication

Written communication

Multitasking

Problem-solving

Detail-oriented

Microsoft Office

ERP experience

Tools

Microsoft Office

ERP/Business Management Systems

Job description

Saelens LLC in Johnson Creek, Wisconsin, is hiring a Customer Service Representative to manage orders, respond to inquiries, and coordinate with Production and Shipping to keep customers satisfied.

Ideal candidates have 3–5 years of customer service or account management experience in manufacturing, strong communication, and the ability to juggle multiple priorities in a fast-paced environment. This role offers competitive pay and benefits.