Onsite Customer Success Advocate

OnLogic; Cary (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

OnLogic is seeking a Customer Success Operations professional to act as the proactive support engine and primary customer advocate for our core accounts. This role requires onsite presence at our Cary, NC office to deliver high-touch service and drive account growth.

You will nurture relationships, manage renewals, and coordinate cross-functionally with Engineering, Supply Chain, and Sales Operations to resolve issues and identify expansion opportunities.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in Customer Success, Account Support, Account Management, or Sales Operations.
• Proven focus on customer experience and advocacy.

Responsibilities

• Deliver world-class customer experiences by nurturing accounts and ensuring long-term satisfaction and retention.
• Leverage CRM tools and automations to track reorder cycles, signals, and proactive outreach.
• Serve as primary customer advocate for post-sale support, quotes, and migrations.
• Handle complex support requests and escalations via HubSpot, coordinating with Engineering, Supply Chain, and Operations.
• Identify growth opportunities and route warm expansion signals and qualified leads to Sales.
• Track key metrics like NPS, revenue retention, and account activation.
• Maintain clean CRM records with detailed customer interactions for a seamless experience.

Skills

Customer success

Relationship building

CRM proficiency

HubSpot

Technical aptitude

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

HubSpot

Job description

OnLogic is seeking a Customer Success Operations professional to act as the proactive support engine and primary customer advocate for our core accounts. This role requires onsite presence at our Cary, NC office to deliver high-touch service and drive account growth.

You will nurture relationships, manage renewals, and coordinate cross-functionally with Engineering, Supply Chain, and Sales Operations to resolve issues and identify expansion opportunities.