Customer-Centric Technical Project Coordinator

Hitachi ABB Power Grids; Virginia, Northern (MN, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Hitachi Energy is looking for a Technical Project Coordinator to manage customer orders from cradle to grave, coordinate invoicing, and support AR processes. The role involves collaboration with Finance, Engineering, Manufacturing and Sales to ensure on-time, accurate project delivery and billing.

The ideal candidate combines attention to detail with strong communication skills and ERP experience within manufacturing, and must be eligible to work in the United States.

Qualifications

• Bachelor's degree in Finance, Business, Industrial, Manufacturing, Mechanical Engineering, or a related field.
• 2+ years of experience in project coordination, order management, invoicing, accounts receivable, customer service, or related business operations.
• Strong customer relationship management and communication skills.
• Experience working with ERP systems and business processes within a manufacturing environment.
• Excellent organizational, analytical, problem-solving, and multi-tasking abilities.
• Must be authorized to work in the United States.

Responsibilities

• Coordinate customer invoicing activities to ensure timely and accurate billing.
• Support accounts receivable processes, collections follow-up, and resolution of billing inquiries.
• Monitor customer orders throughout the order lifecycle, ensuring accuracy of pricing, documentation, and contractual requirements.
• Serve as a key customer liaison, providing updates on orders, delivery schedules, invoicing, and project status.
• Partner with Finance teams on revenue recognition, milestone billing, payment tracking, and dispute resolution.
• Collaborate with Engineering, Manufacturing, Scheduling, Quality, Operations, Procurement, and Sales teams to ensure successful project execution.
• Identify and proactively address issues that may impact customer satisfaction, project timelines, or invoicing accuracy.
• Drive continuous improvement initiatives focused on operational efficiency, quality, and customer experience.

Skills

Customer relationship management

Communication skills

ERP systems

Manufacturing processes

Organizational skills

Analytical thinking

Problem solving

Multi-tasking

Education

Bachelor's degree in Finance, Business, Industrial, Manufacturing, Mechanical Engineering

Tools

ERP systems

Job description

Hitachi Energy is looking for a Technical Project Coordinator to manage customer orders from cradle to grave, coordinate invoicing, and support AR processes. The role involves collaboration with Finance, Engineering, Manufacturing and Sales to ensure on-time, accurate project delivery and billing.

The ideal candidate combines attention to detail with strong communication skills and ERP experience within manufacturing, and must be eligible to work in the United States.