Onsite Customer Service Specialist — SAP & Logistics

Kelly; Suwanee (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kelly in Suwanee, GA is seeking a Customer Service Representative to support orders, onboarding, and cross-functional collaboration with Sales, Production, Logistics, and Accounting. You will manage calls, orders in SAP, freight quotes, and invoicing in a fast-paced manufacturing setting.

Ideal candidates bring 3–5 years of related experience, SAP ERP proficiency, and strong communication and detail‑oriented skills to help ensure accurate order processing and timely customer satisfaction.

Qualifications

• Associate’s degree or some continued education.
• Prior customer service experience in manufacturing, preferably Food & Beverage.
• 3–5 years of related experience or equivalent education/training.
• Hones use of SAP ERP for order processing and invoicing.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Thrives under pressure in a high-demand environment.

Responsibilities

• Answering and managing incoming phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in SAP.
• Processing expedited parcel shipments prior to daily cutoff.
• Determining optimal ship-from/ship-to locations and best shipping methods.
• Calculating and quoting freight costs and including them in orders.
• Coordinating paperwork with third-party warehouses and freight companies.
• Verifying pricing on customer purchase orders and requesting revisions as needed.
• Investigating short payments and processing credits/debits for damages or discrepancies.
• Supporting sales, production, and logistics to ensure order fulfillment.

Skills

Verbal and written communication

Attention to detail

Customer service

Cross-functional collaboration

Time management

Education

Associate’s degree or some continued education

Tools

SAP ERP

Job description

Kelly in Suwanee, GA is seeking a Customer Service Representative to support orders, onboarding, and cross-functional collaboration with Sales, Production, Logistics, and Accounting. You will manage calls, orders in SAP, freight quotes, and invoicing in a fast-paced manufacturing setting.

Ideal candidates bring 3–5 years of related experience, SAP ERP proficiency, and strong communication and detail‑oriented skills to help ensure accurate order processing and timely customer satisfaction.