Customer Service Representative

Kelly; Suwanee (GA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Kelly in Suwanee, GA is seeking a Customer Service Representative to support orders, onboarding, and cross-functional collaboration with Sales, Production, Logistics, and Accounting. You will manage calls, orders in SAP, freight quotes, and invoicing in a fast-paced manufacturing setting.

Ideal candidates bring 3–5 years of related experience, SAP ERP proficiency, and strong communication and detail‑oriented skills to help ensure accurate order processing and timely customer satisfaction.

Qualifikationen

• Associate’s degree or some continued education.
• Prior customer service experience in manufacturing, preferably Food & Beverage.
• 3–5 years of related experience or equivalent education/training.
• Hones use of SAP ERP for order processing and invoicing.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Thrives under pressure in a high-demand environment.

Aufgaben

• Answering and managing incoming phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in SAP.
• Processing expedited parcel shipments prior to daily cutoff.
• Determining optimal ship-from/ship-to locations and best shipping methods.
• Calculating and quoting freight costs and including them in orders.
• Coordinating paperwork with third-party warehouses and freight companies.
• Verifying pricing on customer purchase orders and requesting revisions as needed.
• Investigating short payments and processing credits/debits for damages or discrepancies.
• Supporting sales, production, and logistics to ensure order fulfillment.

Kenntnisse

Verbal and written communication

Attention to detail

Customer service

Cross-functional collaboration

Time management

Ausbildung

Associate’s degree or some continued education

Tools

SAP ERP

Jobbeschreibung

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Suwanee, GA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why you should apply to be Customer Service Representative:

• Competitive pay rate with opportunity to work for a respected industry leader.
• Onsite role in a collaborative, professional environment.
• Opportunity to contribute to a dynamic team and make a real impact on customer satisfaction.
• Work with cross-functional teams across Sales, Production, Logistics, and Accounting.

What’s a typical day as Customer Service Representative? You’ll be:

• Answering and managing incoming phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in SAP.
• Processing expedited parcel shipments prior to daily cutoff.
• Determining optimal “ship from/ship to” locations and best shipping methods.
• Calculating and quoting freight costs, including them in orders at the time of processing.
• Coordinating paperwork with third-party warehouses and freight companies.
• Verifying accurate pricing on customer purchase orders and requesting revisions as needed.
• Investigating short payments and processing credits/debits for damages or inventory discrepancies.
• Processing drop shipments and entering tracking information daily.
• Supporting the sales team and responding to customer requests regarding products and the sales process.
• Working closely with Production and Logistics to ensure order fulfillment.
• Collaborating with Accounting to ensure accurate invoicing.
• Investigating open orders and ensuring timely invoicing by month end.
• Assisting in developing standard operating procedures (SOPs) for the department.
• Ensuring accuracy of data entered in SAP and shared across departments.

This job might be an outstanding fit if you:

• Have an Associate’s degree or some continued education.
• Prior experience in customer service in the Food and Beverage Manufacturing industry.
• Bring three to five years of related experience or an equivalent combination of education, experience, and training.
• Hands-on use of SAP ERP.
• Demonstrate excellent verbal and written communication skills.
• Have strong attention to detail.
• Thrive in a high-demand environment and can maintain focus under pressure.