Onsite Customer Service Specialist | Mon-Fri

Homeland Safety Systems; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Homeland Safety Systems in Shreveport, LA is seeking a Customer Service Representative to be the first point of contact for customers, visitors, vendors, and team members. You will manage calls, service work orders, and records while coordinating between departments.

You will need strong communication, attention to detail, and the ability to stay calm under pressure. Prior scheduling software and CRM experience is a plus, and the role is onsite with a Monday–Friday schedule.

Qualifications

• Strong communication skills on phone and written.
• Excellent organization and attention to detail.
• Ability to stay calm and solve problems with frustrated callers.
• Experience with scheduling software and CRM systems.
• Independent and collaborative work ethic.

Responsibilities

• Greet and assist customers, visitors, and employees professionally.
• Handle a high volume of incoming calls and manage inquiries.
• Create, update, and close service work orders with accuracy.
• Follow up with customers by phone and email to confirm service completion.
• Track work orders and communicate status updates to management.
• Prepare recurring service reports and internal updates for operations.

Skills

Communication

Scheduling software

CRM systems

Microsoft Office

Detail orientation

Team player

Education

High school diploma or equivalent

Associate degree a plus

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Homeland Safety Systems in Shreveport, LA is seeking a Customer Service Representative to be the first point of contact for customers, visitors, vendors, and team members. You will manage calls, service work orders, and records while coordinating between departments.

You will need strong communication, attention to detail, and the ability to stay calm under pressure. Prior scheduling software and CRM experience is a plus, and the role is onsite with a Monday–Friday schedule.