Onsite CSR: Service Orders & Support

Homeland Safety Systems, Inc; Shreveport (LA); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Homeland Safety Systems is seeking a Customer Service Representative to be the first point of contact for customers, visitors, vendors, and team members in an onsite Shreveport office. You will manage calls, service work orders, and maintain accurate records while ensuring clear interdepartmental communication.

Ideal candidates are friendly on the phone, detail-oriented, and able to stay calm under pressure.

Formación

• High school diploma or equivalent (associate degree a plus).
• Experience in receptionist, customer service, or administrative role preferred.
• Strong communication skills, both phone and written.
• Excellent organization and attention to detail.
• Ability to stay calm and solve problems with frustrated callers.
• Experience with scheduling software and CRM systems.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsabilidades

• Greet and assist customers, visitors, and employees in a professional manner.
• Handle a high volume of incoming calls while staying organized.
• Follow up with customers by phone and email to confirm service completion and gather feedback.
• Create, update, and close out service work orders.
• Track open work orders and communicate status updates and escalations.

Conocimientos

Communication skills

Phone handling

Organization

Detail oriented

Team player

Educación

High school diploma

Associate degree (a plus)

Herramientas

CRM systems

Scheduling software

Microsoft Office

Descripción del empleo

Homeland Safety Systems is seeking a Customer Service Representative to be the first point of contact for customers, visitors, vendors, and team members in an onsite Shreveport office. You will manage calls, service work orders, and maintain accurate records while ensuring clear interdepartmental communication.

Ideal candidates are friendly on the phone, detail-oriented, and able to stay calm under pressure.